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Hatton Garden Jewellers (operated by Teksyte LTD) is committed to making the Hatton Garden Jewellers website accessible to the widest possible audience, regardless of ability or technology. This statement explains our accessibility commitments, the standards we target, known limitations, and how you can report issues or request content in an alternative format.
We believe the internet should be open and accessible to everyone. We are committed to providing a website that is usable by all visitors, including those using assistive technologies such as screen readers, screen magnifiers, switch devices, voice input and keyboard-only navigation. We treat accessibility as an ongoing programme of work, not a one-time audit.
This commitment is informed by our obligations under the UK Equality Act 2010, which requires service providers to make reasonable adjustments so that disabled people are not substantially disadvantaged when using a service. Although Hatton Garden Jewellers (operated by Teksyte LTD) is a private-sector publisher and not subject to the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, we choose to align voluntarily with the same standards.
We target conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. This standard covers the four principles of accessible web content:
Where WCAG 2.2 introduces new success criteria (e.g. 2.4.11 Focus Not Obscured), we adopt them as our baseline for new development.
<header>, <main>, <nav>, <footer>, <aside>) so screen-reader users can jump directly to the main content.<h1> per page and a logical heading hierarchy.alt text; decorative images use empty alt="" so assistive technologies can skip them.aria-describedby.prefers-reduced-motion — animations and transitions are disabled for users who have set that preference in their operating system.Despite our best efforts some limitations remain. We are actively working on them:
If any of these limitations prevents you from using a specific feature, please contact us (see section 08) and we will provide the information you need in an accessible format within 5 business days.
Accessibility testing is integrated into our development process through a combination of:
We have tested the Service with the following combinations and aim to support them:
If you need information from this website in a different format — such as large print, easy read, audio recording or braille — please contact us. We will try to respond within 7 days. Where the requested content is complex (for example a long legal document), we may need more time but will keep you informed.
We welcome feedback. If you find something on the Service that is not accessible, please tell us what happened, which page you were on and what device/browser/assistive technology you were using:
If you contact us with a complaint and you are not satisfied with our response, you can contact the Equality and Human Rights Commission (EHRC), which is responsible for enforcing the Equality Act 2010. They can be contacted via the Equality Advisory and Support Service (EASS), the UK government's equality-law advice line.
This statement was originally prepared on 1 March 2025 and is reviewed at least every 12 months, and whenever we make a significant change to the Service. The last review was conducted on 23 April 2026 using a combination of automated tooling (Lighthouse, axe-core, WAVE) and manual testing with NVDA and VoiceOver.